Austria Wien relies on cashless payment. Stadium visitors pay with their own bank or credit card. Why? Because the payment process at the stadium kiosks is significantly faster and especially the waiting time before the kick-off and during the half-time break is significantly reduced. The arena is exclusively cashless. Of course, cash is accepted around the arena, in the “Viola Sports Bar” and in the fan shop.

Together with our partners Mastercard and LAKS, we also offer the digital wallet iCard. With which you can pay in the Generali-Arena (Viola Park) - and everywhere else - easily and without a bank or credit card. The matching Austria Wien keychain is ideal for children.

For more than a year, the tested cashless payment has been running at the kiosks in the Generali-Arena, significantly speeding up the payment process and reducing waiting times. Austria Wien relies on fast, convenient and, above all, safe payment and is thus a pioneer in Austria, since the summer RB Salzburg also has the system in its arena.

The focus here was on a customer-friendly system that is open to all visitors to the stadium. It is not necessary to laboriously load and unload a special card. Thanks to the so-called 'open loop' solution, all stadium visitors can simply take their own ATM or credit card and use it.

The new Generali Arena offers all visitors free Wi-Fi. Anyone who wants to go online in the run-up to or during the break of an Austria Wien home game can do so quickly, safely and, above all, without wasting mobile data. Security and data protection were key issues in the conception of Wi-Fi access.

This is how it works:

• Enable Wi-Fi on the smartphone
• Connect with “Austria Wien”
• Read and accept terms of use on the landing page
• Surf the violet net for free!

DO & CO supplies stadium visitors at the kiosks.

A tour of the Generali Arena also pays off in terms of the catering on offer. A slightly adapted assortment was planned for each stand in line with the target group.

The West stand is all about the family. Indoors, there is a free, professionally supervised kindergarten, and outdoors there are changing games such as microsoccer.

In addition, the Family Corner regularly hosts autograph sessions with players from our fighting team, and there are great raffles for the kids at every home game. The purple lions Super Leo and Leo Veilchen are always present in the Family Corner anyway.

Arrival

As far as public transport is concerned, Austria Wien cooperates with Wiener Linien and the police, with whom a segregation concept has been developed - for example, guest fans at the derby or from Sturm Graz are guided to the Generali Arena via Reumannplatz or Laaerbergstraße.

Guest sector at the north/west corner

The guest sector in the north/west corner is clearly separated from all other areas of the stadium, and the sectors next to it are additionally protected by nets and tarpaulins. A separate entrance has also been created for away fans through a tunnel to ensure the greatest possible security for both sides when entering the stadium.

Passage West/North Grandstand

During derbies or against Sturm Graz, the passage from the West Stand to the North Stand will be blocked to prevent clashes with away fans and to ensure the safety of all stadium visitors.

Video surveillance

Video surveillance has been significantly expanded throughout the Generali Arena, so that all stadium seats are now completely and permanently covered. Great importance is attached to data protection in the implementation of these measures.